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Repair

Our repairs division will work with you to repair or replace the problem item like for like - this can include glass sealed units, faulty handles, bi-fold servicing, locks, seals, hinges and anything that compromises the security or integrity of your home.

In the case of sealed units our engineer will also suggest where you could make potential improvements to the thermal efficiency of the product in line with the latest government regulations.

We also work on commercial contracts, please call to understand how we can help you and your business.

To help you understand how we work, this is the process a normal repair will follow:

  • You input the relevant information on the website and you will receive a call from one of our team to discuss the problem area and agree a time for a house visit and agree a headline quote for the works.

  • Where possible, based on the conversation we may be able to source the materials in advance so we limit the end to end time the process takes.

  • Our engineer will come to your house to investigate the issue further and to clarify any items required to complete the repair - in the case of sealed units, they will measure the existing unit and agree the specifications of the glass.

  • We will agree a final price for the works and give an indication of any lead time to source materials and agree an indicative repair date.

  • Once we have clarity from our suppliers we will confirm the repair date (NB for most items this will be a very short period of time).

  • Our service engineer will complete the repair on the date specified and you will pay at the point of the repair being completed. 

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